Support and Maintenance
On site and remotely we support customers from technical assistance to replacement of parts to repair of equipment
On site and remotely we support customers from technical assistance to replacement of parts to repair of equipment
Leave the technology to us!
We take the greatest care of your systems all through the year.
Whether onsite technical support, replacing parts or repairing equipment, our expert team guarantees the quickest and most efficient response possible to make sure all your meetings go smoothly without a glitch.
Our expert personnel ensures:
Always at your disposal, for your every need
Managing legacy technology is increasingly vital for domestic and multinational companies. The key to success lies with the control of resources. This is why Ayno provides dedicated onsite customer support.
Our Service Delivery Manager can call on qualified resources in Milan and Rome to provide full onsite assistance across the entire country.
In addition, you can choose the Onsite Support service and Maintenance Manager to ensure your IT department dedicated real time assistance. A tailored service that guarantees professionalism, privileged contact with the Partner and Vendor and a prompt response to any issues with systems on your premises.
Help is always available online!
Through our dedicated Asset Management platform we always know where technologies are allocated, giving us a complete overview of your systems enabling us to act promptly in the event of a breakdown or malfunction.
Regular updates to the system gives IT managers full control of all systems installed. This speeds the reporting of technical faults and makes it easier to think strategically about the future.
The platform also allows customers to open a trouble ticket and helps our team to handle the problem more efficiently, tracking the request and finding the issue on the system.
Highly qualified, certified and expert in a vast range of multimedia technologies and products, our engineers have diversified skills for targeted interventions in every field.
We prevent problems to give you maximum peace of mind
Our Preventive Maintenance programme is designed to make sure your systems stay operational at all times, ensure business continuity and reduce downtime and repair costs to a minimum.
Routine preventive maintenance prolongs the life of your equipment.
We detect potential malfunctions before they occur, correcting any faults, giving feedback on system status, making recommendations and providing the necessary upgrades to ensure your systems function correctly and reliably into the future.
Whether your equipment was installed by us or by another provider, we can design a maintenance programme that maximizes the performance of your systems and protects your investments.
